Privacy Policy

Effective date: June 1, 2026 · Nan Ning Shi Zuo An Ke Ji You Xian Gong Si Co., Ltd.

This Privacy Policy describes how Nan Ning Shi Zuo An Ke Ji You Xian Gong Si Co., Ltd. ("Company," "we," "us") collects, uses, and protects personal information you provide when using the Dezzle AI Support Platform ("Service").

1. Information We Collect

We collect the following categories of information:

Account information: your business name, full name, and business email address provided during registration;
Billing information: payment method details processed by our payment provider (we do not store raw card numbers);
Usage data: API call logs, Compute Credit consumption, ticket volumes, and platform interaction metadata;
Technical data: IP address, browser type, device identifiers, and access timestamps for security and fraud prevention.

2. How We Use Your Information

To provision and operate your account and AI agent deployments;
To process payments and generate invoices;
To send transactional emails (account alerts, billing receipts, security notices);
To improve Service performance and detect abuse;
To comply with applicable legal obligations.

3. Data Sharing

We do not sell or rent your personal information. We may share data with:

Payment processors (e.g., Stripe, Crossmint) for billing purposes;
Cloud infrastructure providers for hosting and AI inference;
Legal authorities when required by applicable law or court order.

4. Data Retention

We retain account and billing information for as long as your account is active and for up to 5 years thereafter for legal and accounting purposes. Usage logs are retained for 12 months.

5. Security

We implement AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and regular security audits. No method of transmission is 100% secure; you use the Service at your own risk.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact privacy@dezzle.ai. We will respond within 30 days.

7. Cookies

We use strictly necessary cookies to maintain session state and security. We do not use third-party advertising cookies. You can manage cookie preferences in your browser settings.

8. International Transfers

Your data may be processed in data centers located in the US, EU, or APAC regions, depending on your selected data residency option. Enterprise customers may restrict data to a single region.

9. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you by email or in-app notice if changes are material.

10. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@dezzle.ai.